PSCCW has successfully launched a complaint units for receiving complaints under the title of “Whom Do I Complain To?”

The launch took place on Wednesday, March 15, 2023, during a conference held in the city of Al-Bireh, attended by the Minister of Women’s Affairs, Dr. Amal Hamad, the Secretary-General of the Palestinian General Federation of Trade Unions, Shaher Saad, and the official representative of the International Labor Organization in Palestine, Freida Khan.

The significance of the units lies in the necessity of creating a safe and suitable work environment for women, free of violence and harassment, and in response to the needs of female workers who are subjected to violence in all its forms within the labor market, whether in the public or private sector. Its purpose is to document and legally pursue violations in order to provide justice for women.

The complaints unit operating in all branches of the Palestinian General Federation of Trade Unions, staffed by a trained team of female employees who can be reached through a toll-free number (1800120120) to monitor the needs and violations experienced by female workers in the workplace, follow up on them legally, and take them to court, all in complete confidentiality to build trust among female workers in addition to providing psychological support services by female counselors in the Psychosocial Counseling Center for Women (PSCCW).

The launch of the system is part of the project “Combating Gender-Based Violence against Women in the Workplace,” implemented by the Psychosocial Counseling Center for Women in partnership with the Palestinian General Federation of Trade Unions and funded by the African Women’s Development Support Fund.

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